3 Essential Qualities of a Successful Mediator

Learn about the essential qualities for successful mediation: empathy, non-judgmentalism, patience & persistence, optimism & more.

3 Essential Qualities of a Successful Mediator

The most successful mediators are those who possess a unique combination of qualities. They must be empathic, non-judgmental, and have patience and persistence. They must also be optimistic, reliable, insightful, creative, and have good common sense and a good sense of humor. Good mediators are seen as friendly, empathic, and respectful people.

They listen attentively to both parties in a dispute and appreciate the emotions and needs that underlie each conversation. They are genuinely concerned about the well-being of everyone involved. When they recognize their feelings, show an appropriate sense of humor, and convey a sense of optimism, both parties to a dispute will follow their example. The ability to establish a good relationship is often identified as the most important skill for mediators.

It is considered a prerequisite for moving forward in discussions and finding a solution. A good mediator will always try to be aware of what is happening, trying to understand hidden agendas and barriers to effective problem resolution. An effective mediator can, at the same time, distance himself from the problem. While humility is always beneficial, it's important to remember that mediation doesn't always work and that it's not always the mediator's fault if it doesn't work.

An accredited mediator program teaches the theoretical and practical skills needed to start your career and obtain the title of qualified mediator (P.). We offer mediation services to resolve personal injury cases, family law conflicts, business matters and more. A key aspect of mediation is that the mediator does not “fix things” or make any decisions on behalf of the parties involved. When people attend a mediation session, they want to believe that the mediator will keep all conversations confidential and will use any information they receive to reach a mutually acceptable solution to the situation.